inlingua School of Languages

Cross-Cultural Awareness Training

Cultural misunderstandings can destroy business relationships. Contracts can be lost, projects can break down, mergers with overseas companies can go wrong, and executive relocations can fail within weeks.
An effective multicultural approach in business can transform cross-cultural relationships, productivity, and staff engagement. People learn to ask the right questions, leave pre-conceived ideas behind, and embrace different approaches.
Our Cross-Cultural Training Programmes are customised to your company's needs and with your staff in mind. 
The following is a sample course outline recently designed for one of our corporate clients.

Social Relations

  • Brief historical background
  • People and society
  • Cultural values, beliefs, habits, and traditions
  • Social hierarchy and etiquette
  • Building relationships and getting to know people
  • Hospitality and entertainment
  • Do's and don'ts in social contexts

Business Relations

Business communication skills
  • Economy and industries
  • Business hierarchy and protocol
  • Attitudes and values in business culture
  • Face-to-face interaction, email, and phone
  • Verbal and non-verbal communication
  • Presentations, meetings, and negotiations
  • Management styles and working practices
  • Do’s and don’ts in business contexts

Team Building

Team building training programme
  • Understand the cross-cultural framework
  • Learn about key cultural differences
  • Become conscious of the synergies and differences between cultures
  • Understand how cultural differences affect communication and learn how to improve it
  • Evaluate your own cultural style and learn how to adapt it to others
  • Recognise and avoid cross-cultural misunderstandings